Privacy Policy

Last updated: 17 December 2025

Fleet-Wash ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller of your personal information.

1. Contact Details Trading as: Fleet-Wash Mobile Truck Wash 24/7, Telephone: 07761 560064, Email: Support@fleet-Wash.co.uk, Hitchin, UK

If you have any questions about this policy or your rights, please contact us using the details above. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

2. What Personal Information We Collect We collect the following personal information when you interact with us:

Name
Telephone number
Email address
Vehicle details (e.g., registration number, fleet information)
Billing address and payment details (processed securely via our payment provider)
Location/address for service delivery

We may also automatically collect basic technical information when you visit our website (e.g., IP address, browser type) via cookies or similar technologies (see section 8).

3. How We Collect Your Information

Directly from you when you enquire about or book our services (via phone, email, website contact form, or in person)
When you make a payment
Through our website (e.g., contact forms or booking requests)

4. Why We Use Your Information (Lawful Bases) We only process your personal information where we have a lawful basis:

To perform a contract: To provide our mobile truck cleaning services, schedule appointments, attend your location, and process payments.
Legitimate interests: To manage our business, respond to enquiries, improve our services, and send occasional service updates (e.g., appointment reminders). We balance these interests against your rights and only use your data where it is fair and expected.
Legal obligation: To comply with laws (e.g., tax and accounting records).

We do not rely on consent as a basis for processing your information except where required (e.g., for optional marketing – see below).

5. Marketing We may occasionally send you service-related updates or offers by phone, text, or email if you are an existing customer and it is in our legitimate interests. You can opt out at any time by replying “STOP” or contacting us. We do not share your details with third parties for their marketing purposes.

6. Who We Share Your Information With We only share your information where necessary:

Payment providers (to process card payments securely – they comply with UK GDPR)
Professional advisers (e.g., accountants for legal compliance)
HMRC or other authorities if required by law

We do not sell your personal information or share it with third parties for marketing.

7. How Long We Keep Your Information We keep your personal information only as long as necessary:

Booking and service records: 7 years (for tax and accounting purposes)
Enquiry details (if no booking): 12 months After this, we securely delete or anonymise it.

8. Cookies and Website Tracking Our website uses essential cookies to function properly (e.g., for forms to work). We may use analytics cookies (e.g., Google Analytics) to understand how visitors use the site and improve it. These are based on legitimate interests or consent (where non-essential). You can manage cookies via your browser settings. For more details, see our [Cookie Policy link – add if you have one, or we can create this next].

9. International Transfers We do not transfer your personal information outside the UK/EEA. If this changes in future (e.g., using a new tool), we will only do so with appropriate safeguards.

10. Your Rights Under UK GDPR You have the following rights (free of charge in most cases):

Access your personal information
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability (receive your data in a usable format)
Withdraw consent (where we rely on it)
Complain to the ICO

To exercise any right, contact us using the details in section 1. We will respond within one month.

11. Security We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or damage (e.g., encrypted payments, secure storage).

12. Changes to This Policy We may update this policy from time to time. The latest version will always be on our website, and we will notify you of material changes where required.